FAQS
The Art of Inquiry: Your Questions, Exquisitely Answered!
How do I place an order?
Placing an order with Potent O’ Herbs is simple:
➣ Browse through our range of beauty and skincare products.
➣ Select the items you wish to purchase and click on Add to Cart.
➣ Proceed to checkout and enter your shipping details.
➣ Choose your preferred payment method.
➣ Confirm your order, and you will receive an order confirmation email.
For further assistance, email us at service@potentoherbscosmetics.com.
Can I place an order without creating an account?
- Yes, you can place an order using guest checkout. However, creating an account allows you to track your
orders, manage addresses, and enjoy a seamless shopping experience.
Can I modify or cancel my order after placing it?
- Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our client advisor for
assistance.
Can I ship my order to a different address?
- Yes! Simply enter the desired shipping address at checkout while keeping your billing address separate.
How do I know if my order is confirmed?
- Once your order is successfully placed, you will receive a confirmation email with your order details.
Can I order a product that is out of stock?
- If a product is out of stock, you can click on ‘Notify Me’, and we will send you an alert when it is available.
What payment methods do you accept?
We accept all major credit cards, debit cards, net banking, and digital wallets:
Is my payment information secure?
Yes! We use SSL encryption and secure payment gateways to process all transactions, ensuring your data
remains safe.
Why was my payment declined?
Your payment may have been declined due to insufficient funds, incorrect card details, or bank security
checks. Please check your details and try again.
How do you protect my personal information?
We use SSL encryption, secure servers, and industry-standard measures to protect your data. Your
information is never sold or shared with third parties without consent.
What is your shipping policy?
We offer free shipping on all prepaid orders across India, with no minimum order value.
How long does delivery take?
Yes! We use SSL encryption and secure payment gateways to process all We dispatch most orders within 2 business days. Delivery times vary based on location:
➣Chennai: 1-2 business days
➣ Metros & Major Cities: 3-5 business days
➣ Rest of India: 5-7 business days
➣ Remote Villages: 10-12 business days transactions, ensuring your data
remains safe.
Why was : How can I track my order?my payment declined?
Once your order is shipped, you will receive an email with tracking details. You can also track your order in
the ‘My Account’ section.
How do you What if my package is damaged or missing items?protect my personal information?
If your package is damaged, has missing items, or has been tampered with, please refuse delivery and contact
us immediately at service@potentoherbscosmetics.com.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it by emailing us at
service@potentoherbscosmetics.com. Once the order is shipped, it cannot be cancelled.
What is your return policy?
We accept returns only for damaged, defective, or incorrect products. To initiate a return:
1. Email us at service@potentoherbscosmetics.com within 48 hours of delivery.
2. Provide your order details and supporting images/videos.
3. We will review your request and process an exchange or refund accordingly.
How will I receive my refund?
Refunds will be processed within 10-15 business days to the original payment method.
How do I reset my password?
Click on ‘Forgot Password’ on the login page, and follow the instructions to reset your password.
How can I contact customer support?
For any queries, reach out to us:
Email: service@potentoherbscosmetics.com
Phone/WhatsApp: +91 89250 41605 (Mon-Sat, 10:00 AM – 6:00 PM IST).
How do I know which product is right for me?
Explore product details on our website or contact our client advisor for personalized recommendations based
on your preferences and needs.
- Address : Plot no.15, Lakshmi Garden, Vigneswara Nagar, Mugalivakkam, Chennai, Tamil Nadu - 600125
- Email : service@potentoherbscosmetics.com
- Call : +91 89250 41605
