{"id":13212,"date":"2025-02-05T11:02:00","date_gmt":"2025-02-05T11:02:00","guid":{"rendered":"http:\/\/localhost\/websites\/potentoherbs\/?page_id=13212"},"modified":"2025-08-05T09:59:03","modified_gmt":"2025-08-05T09:59:03","slug":"shipping-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/potentoherbscosmetics.com\/webbackup\/shipping-and-cancellation-policy\/","title":{"rendered":"Shipping and Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13212\" class=\"elementor elementor-13212\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7164fb4d e-flex e-con-boxed e-con e-parent\" data-id=\"7164fb4d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18e35df6 elementor-widget elementor-widget-text-editor\" data-id=\"18e35df6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\"><h3 class=\"wp-block-heading\"><span style=\"color: #4a1823;\">SHIPPING POLICY:<\/span><\/h3><h4 class=\"wp-block-heading\"><strong>Smooth Deliveries, Happy Customers!<\/strong><\/h4><h5 class=\"wp-block-heading\">Welcome to Potent O\u2019 Herbs Online! \u2013 <span style=\"color: #4a1823;\">potentoherbscosmetics.com<\/span><\/h5><p>At Potent O\u2019 Herbs, we are committed to providing you with an exceptional shopping experience, from selection to delivery. To ensure your orders reach you safely and on time, we\u2019ve established a reliable shipping policy that outlines our procedures, timelines, and guidelines for delivering your chosen products right to your doorstep.<br \/><br \/><\/p><h4 class=\"wp-block-heading\"><strong><span style=\"color: #4a1823;\">\u00a0Shipping Overview:<\/span><\/strong><\/h4><ul class=\"wp-block-list\"><li>We offer free shipping on all prepaid orders across India, with no minimum order value.<\/li><li>Orders are shipped from our storage and dispatch center in Chennai, Tamil Nadu.<br \/><br \/><\/li><\/ul><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\"><strong>Shipping Schedule and Exceptions:<\/strong><\/span><\/h4><ul class=\"wp-block-list\"><li>We ship on all weekdays (Monday \u2013 Saturday) between 10:00 AM \u2013 6:00 PM, excluding public holidays and Sundays.<\/li><li>Your order will be shipped out within 2 business days (48 hours) of being received.<\/li><li>Please note that while we strive to meet estimated delivery timelines, unforeseen events beyond our control, such as force majeure, strikes, transportation disruptions, or other external factors, may cause delays. We appreciate your understanding and patience in such cases.<br \/><br \/><\/li><\/ul><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\">Shipping Partners and ETA:<\/span><\/h4><ul class=\"wp-block-list\"><li>We use SHIPROCKET to ship our products via reputable courier services like DELHIVERY, BLUE DART, DTDC, etc.<br \/><br \/><\/li><li><span style=\"color: #4a1823;\"><strong>Estimated Time of Arrival (ETA) once the order is dispatched:<\/strong><\/span><ul class=\"wp-block-list\"><li>Chennai: 1-2 business days<\/li><li>Metros and Major Cities: 3-5 business days<\/li><li>Rest of India: 5-7 business days<\/li><li>Remote Villages: 10-12 business days (due to logistical challenges)<br \/><br \/><\/li><\/ul><\/li><\/ul><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\"><strong>Order and Delivery Details:<\/strong><\/span><\/h4><ul class=\"wp-block-list\"><li>All orders are shipped to a single address specified at checkout. For multiple addresses, please place separate orders.<\/li><li>Each shipment includes an invoice with tax-inclusive pricing, compliant with Indian GST standards.<br \/><br \/><\/li><\/ul><h4 class=\"wp-block-heading\"><strong><span style=\"color: #4a1823;\">Failed Delivery and Returns:<\/span><\/strong><\/h4><ul class=\"wp-block-list\"><li>If a delivery attempt fails due to incorrect shipping address or recipient\u2019s unavailability, the package will be returned to us.<\/li><li>In such cases, a deduction of \u20b9100 or the actual shipping cost (whichever is higher) will be made from the refund amount.<\/li><li>If you choose to re-ship the package, an additional re-shipping fee will be applicable.<br \/><br \/><\/li><\/ul><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\"><strong>Liability and Damaged Packages:<\/strong><\/span><\/h4><ul class=\"wp-block-list\"><li>Potent O\u2019 Herbs shall not be liable for any damage or loss occurring after successful delivery of the products.<\/li><li>If you receive a damaged or tampered package, please refuse delivery and notify us immediately at <a href=\"mailto:orders@potentoherbscosmetics.com\">orders@potentoherbscosmetics.com<\/a><\/li><li>We will promptly arrange for a replacement delivery.<\/li><\/ul><h3 class=\"wp-block-heading\"><br \/><span style=\"color: #4a1823;\">CANCELLATION POLICY:<\/span><\/h3><h4 class=\"wp-block-heading\"><strong>Change of Heart? We\u2019ve Got You Covered!<\/strong><\/h4><p>At Potent O\u2019 Herbs, we\u2019re committed to providing you with an exceptional shopping experience. As part of our dedication to customer satisfaction, we\u2019ve established a fair and transparent cancellation policy that outlines the procedures and guidelines for cancelling your orders.<br \/><br \/><\/p><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\"><strong>Order Modification &amp; Cancellation:<\/strong><\/span><\/h4><ul class=\"wp-block-list\"><li>Changes to shipping details can be requested within 24 hours of placing the order.<\/li><li>Order cancellations are also accepted within this 24-hour window, and a full refund will be issued.<\/li><li>After 24 hours, modifications and cancellations may not be possible, as orders are promptly processed for dispatch.<\/li><li>Please note that once an order is shipped, no modifications or cancellations will be accepted.<\/li><li>To request an order modification and cancellation, please contact us within 24 hours of placing your order via:<br \/><br \/><ul class=\"wp-block-list\"><li>Email: <a href=\"mailto:orders@potentoherbscosmetics.com\">orders@potentoherbscosmetics.com<\/a><\/li><li>Phone: +91 89250 41605 (Monday to Saturday, 10:00 am \u2013 6:00 pm IST)<br \/><br \/><\/li><\/ul><\/li><li>A cancellation fee of 2.5% (payment gateway charges) will be applied.<\/li><li>Refunds will be credited within 7-10 working days (or as per Bank\u2019s guidelines) to the original payment instrument.<br \/><br \/><\/li><\/ul><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\"><strong>Out of Stock Items (Insufficient Stock):<\/strong><\/span><\/h4><p>In rare cases, we may need to cancel orders due to unavailability of stock, inaccuracies in product information, or other errors. We apologize for any inconvenience this may cause and appreciate your understanding.<br \/><br \/><\/p><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\"><strong>How We Handle Out of Stock Items?<\/strong><\/span><\/h4><p>If an item is out of stock, we will contact you within 2 business days to discuss possible options.<br \/><br \/><\/p><h4 class=\"wp-block-heading\"><strong><span style=\"color: #4a1823;\">No Back Orders:<\/span><\/strong><\/h4><p>Please note that we do not accept back orders. We only fulfill orders for items that are currently in stock.<br \/><br \/><\/p><h4 class=\"wp-block-heading\"><span style=\"color: #4a1823;\"><strong>Accuracy and Transparency:<\/strong><\/span><\/h4><p>At Potent O\u2019 Herbs, we\u2019re committed to providing you with accurate and helpful information. We strive to keep our policies up-to-date, but sometimes mistakes can occur. If you spot any errors or have questions, please don\u2019t hesitate to reach out. We\u2019re here to help and care for you every step of the way.<br \/><br \/><\/p><h1 class=\"wp-block-heading\"><span style=\"color: #4a1823;\">Version History<\/span><\/h1><figure class=\"wp-block-table\">\n<table class=\"has-fixed-layout\">\n<thead>\n<tr>\n<th>Version<\/th>\n<th>Date (dd.mm.yyyy)<\/th>\n<th>Description of Changes<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1.0<\/td>\n<td>05.02.2025<\/td>\n<td>Initial release of our Shipping &amp; Cancellation Policy document<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SHIPPING POLICY: Smooth Deliveries, Happy Customers! Welcome to Potent O\u2019 Herbs Online! \u2013 potentoherbscosmetics.com At Potent O\u2019 Herbs, we are committed to providing you with an exceptional shopping experience, from selection to delivery. To ensure your orders reach you safely and on time, we\u2019ve established a reliable shipping policy that outlines our procedures, timelines, and <\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13212","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping and Cancellation Policy - Potent O&#039; Herbs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/potentoherbscosmetics.com\/webbackup\/shipping-and-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Cancellation Policy - Potent O&#039; Herbs\" \/>\n<meta property=\"og:description\" content=\"SHIPPING POLICY: Smooth Deliveries, Happy Customers! 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